PERFORMANCE MANAGEMENT AND REPORTING (4 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Develop understanding about how performance management can integrate all of the associated issues to improve the performance of the company; Develop and recommend method on how to implement performance management in the company; Develop and recommend method on specific field in performance management (e.g.financial, customer, environment).

Topics:

1. Introduction to Performance Management and Reporting;
2. Performance Management Overview;
3. Performance management supports business intelligence and decision making;
4. Implementing Performance Management;
5. Strategy Maps, The Balanced Scorecard, And Dashboards;
6. Financial Performance Management;
7. Customer Value Management;
8. Performance Management And Shareholder Wealth Creation;
9. Environmental Performance Management;
10. Aligning Performance Management With Organizational Strategy, Values and Goals;
11. Performance Management as A System;
12. Performance Planning – Setting Targets;
13. Approaches to evaluating performance;
14. Performance Diagnosis and Improvement;
15. A Model Performance Management System Process;
16. Performance Management System Implementation.