OPERATION MANAGEMENT (4 Credits)

Learning Outcomes:

On successful completion of this Course, students will be able to: Understand the main roles of operations function that will influence competitive advantage of the firm; Plan layout of facilities, capacity, and resources requirements; Design products, services, processes, and supply chain; Manage quality, projects, and lean production; Control quality, process capability, and inventory; Schedule projects and activity sequencing.

Topics:

1. Introduction to Operations Management (OM);
2. Managing and Controlling Quality;
3. Designing Goods and Services;
4. Forecasting Demand; Process Design and Capacity Planning;
5. Managing Projects;
6. Managing Supply Chain;
7. Managing Inventory;
8. Aggregate and Resource Planning;
9. Lean Systems;
10. Integrated Industrial Laboratory;
11. Case Study in Operation Management (AXA);
12. Case Study in Operation Management (Rapid Reward);
13. Integrated Industrial Laboratory;
14. Case Study in Operation Management (New Balance);
15. Case Study in Operation Management (Foldrite).