STRATEGIC COMMUNICATION AND LEADERSHIP (2 SCU)

Learning Outcomes:

By the end of this course, students will be able to define leadership communication, to explain the difference between communication and connection, to define empathy and why it’s important, to describe how empathetic communication impacts all types of employees, to describe the connection between empathetic communication and employee engagement, to define types of empathetic communication using connection, to describe the various roles of empathy in communication, to explain own tendency towards empathetic communication, to describe multiple ways to cultivate empathetic communication, and to explain the connection between empathetic communication and the bottom line.

Topics:

This course is designed to improve interpersonal behaviors and communication skills for those in leadership roles with the goal of improving relationships, productivity, and the quality of work. Topics include a review of basic communication skills such as listening, self-disclosure, and methods of expression; more advanced skills such as nonverbal communication, influencing behaviors, addressing hidden agendas, and male/female communication in the workplace; conflict management skills; assertiveness; and responding to criticism.