Business Communications

Learning Outcomes

Upon successful completion of this course, students are expected to be able to identify and apply the appropriate business communication method in any business situation; deliver effective presentation in line with business communication topics; apply effective intercultural communication in customer relationship management; explain the advantage and disadvantage of each type of business writing; write an effective business report and proposal.

Topics

The course provides students with techniques of the three step writing process (planning, writing, and completing) by adapting to the ever changing technology in today’s communication. It also provides students with practices in developing personal communication skills and adapting to an audience through positive written and oral approach.

Pre-requisite : GS201 – Academic English II