Business Process Standardization

Learning Outcomes

On successful completion of this course, student will be able to: explain Business Process Mapping, Enterprise risk management and process mapping and design & implement redesign business process.

Topics

1. Introduction Business Process Mapping
2. Drilling Down into the Process
3. Process Identification
4. Finding The Right Process
5. Information Gathering
6. Describe Process Information
7. Interviewing and Map Generation
8. Interviewing and Map Generation Workbook
9. Map Generation: An Example, Building the Map, Comprehensive Example, Analysis
10. Map Analysis: An Example, Analysis of the Process Maps
11. Pitfalls and Traps, Customer Mapping
12. Step of Customer Mapping
13. RACI Matrices
14. Spaghetti Maps Enterprise Risk Management and Process Mapping
15. Redesign Business Process
16. Acquire Needed Process
17. Implement Your Redesign Business Process
18. Continually Improve Business Process