Information Technology Infrastructure Library
Learning Outcomes
On successful completion of this Course, students will be able to: Explain the Service Lifecyle Approach of ITIL v3; Explain Generic Concepts, Key Priciples and Models of the IT Service Management; Explain the ITIL Processes, Function and Roles within IT Infrastructure Library (ITIL) Framework; Give examples of Technology and Architecture; Demonstrate the ability to implement ITIL; Give examples of other frameworks and standrads related to ITIL; Pass the ITIL v3 Foundation Examination.
Topics
- Introduction to ITIL v3
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Good Practice in the Public Domain
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