Front Office Administrations and Operations

Learning Outcomes

On successful completion of this course, student will be able to: Name the types of Hotel, Hotel Organization and Front Office Organization; Explain the job description of each section in Front Office and the managerial role; Apply the Front Office standard operation procedure; Calculate the revenue, room occupancy.

Topics

1. Types of Hotel
2. Hotel Organization and Front Office Organization
3. Interdepartmental Communications
4. Property Management System
5. Reservation
6. Guest Registration
7. Managing the Financials
8. Guest Check-out
9. Night Audit
10. Revenue Management
11. Managing hospitality
12. Training for hospitality
13. Promoting in-house sales
14. Security.