Organizational Behavior

Learning Outcomes:

At the end of this course students will be able to: Identify the key concept of organizational behavior: the individual behavior, group behavior and organization system; Analyze the functions of organizational behavior in assisting the managers to see the value of workforce diversity, as well as to improve quality and employee productivity by giving empowerment; Analyze the behaviors and recognize common problems that impact the effectiveness of organizations and management practice at the personal, group and organization levels.

Topics :

1. Definition of organizational behaviour
2. Perspective in organization and hospitality organization
3. Leadership and types of management
4. Organizational culture and ethics
5. Work motivation, performance and satisfaction
6. Personality and emotion
7. Individual and group behaviour
8. Working with team
9. Work design and organizational behaviour
10. Serving customer
11. Communication in organization
12. Leadership in organization
13. Conflict, power, negotiation
14. Change management