IT SERVICES (3 Credits)
Learning Outcomes:
On successful completion of this Course, students will be able to: Applying IT Services as key Corporate Strategies; Understand on how Information Technology could be used as Services Offering; Capable to build a framework on how Information Technology could differentiate in Challenging Business Environment; Applying IT Services in any level of Organizations as key Innovators.
Topics:
- IT Services as part Of Corporate Strategy;
- Organizing for System Management;
- Availability; Performance & Tuning;
- Problem & Change Management;
- Storage Management;
- Network Management;
- Configuration Management;
- Capacity Planning;
- Strategy Management;
- Facility Management;
- Integrating System Management Process.
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