FRONT OFFICE MANAGEMENT (2/2 Credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Describe business concepts in the Front Office Department which includes design concepts, operational systems, and illustrate managerial systems and emerging trends; Demonstrate skills in front office and demonstrate the usage of technology to provide excellent service in accordance with the standards of hotel operations; Analyze by using yield management method and financial reports room division.

Topics:

1. The Front Office Manager as Department Head & Design in FO Department
2. Front Office Operation -1
3. Front Office Operation -2
4. Front Office Operation -3
5. Front Office Operation -4
6. Front Office Operation -5
7. Front Office Operation -6
8. Night Audit
9. Front Office Technology
10. Handling Complaint-1
11. Handling Complaint-2
12. Handling Complaint-3
13. Managing Front Office Operational
14. The Front Office Manager as Department Head
15. Design of The Front Office Department
16. Front Office & Technology
17. Selling in Lodging Operations
18. Managing Guest Loyalty
19. Staffing & Scheduling
20. Training & Promotion
21. Room Rates & Revenue Management-1
22. Communication Between FO Department & Other Department
23. Room Rates & Revenue Management-2
24. Night Audit
25. Security Awareness
26. Front Office Financial Control & Operational Control