People Innovation Excellence

HOSPITALITY & SERVICE EXCELLENT (2 credits)

Learning Outcomes:

On successful completion of this course, student will be able to: Explain the importance of hospitality and service excellence in business, the DNA of Service Excellence. Demonstrate the knowledge of customer service techniques in dealing with the public. Apply the concept of customer service and service delivery system. Create the concept of service excellence in a new business.

Topics:

  1. The DNA of Service Excellence;
  2. The Leadership Actions;
  3. The Service Improvement Team;
  4. Developing the Service Improvement Core Tools;
  5. Communication;
  6. Training and Education;
  7. Measurement;
  8. Recognition;
  9. Service Obstacle System;
  10. Accountability.

Published at : Updated

Periksa Browser Anda

Check Your Browser

Situs ini tidak lagi mendukung penggunaan browser dengan teknologi tertinggal.

Apabila Anda melihat pesan ini, berarti Anda masih menggunakan browser Internet Explorer seri 8 / 7 / 6 / ...

Sebagai informasi, browser yang anda gunakan ini tidaklah aman dan tidak dapat menampilkan teknologi CSS terakhir yang dapat membuat sebuah situs tampil lebih baik. Bahkan Microsoft sebagai pembuatnya, telah merekomendasikan agar menggunakan browser yang lebih modern.

Untuk tampilan yang lebih baik, gunakan salah satu browser berikut. Download dan Install, seluruhnya gratis untuk digunakan.

We're Moving Forward.

This Site Is No Longer Supporting Out-of Date Browser.

If you are viewing this message, it means that you are currently using Internet Explorer 8 / 7 / 6 / below to access this site. FYI, it is unsafe and unable to render the latest CSS improvements. Even Microsoft, its creator, wants you to install more modern browser.

Best viewed with one of these browser instead. It is totally free.

  1. Google Chrome
  2. Mozilla Firefox
  3. Opera
  4. Internet Explorer 9
Close