On successful completion of this course, student will be able to: Explain the importance of hospitality and service excellence in business, the DNA of Service Excellence. Demonstrate the knowledge of customer service techniques in dealing with the public. Apply the concept of customer service and service delivery system. Create the concept of service excellence in a new business.
- The DNA of Service Excellence;
- The Leadership Actions;
- The Service Improvement Team;
- Developing the Service Improvement Core Tools;
- Training and Education;
- Service Obstacle System;
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