People Innovation Excellence
 

OPERATIONAL SKILL IN HOTEL OPERATION (4 Credits)

Learning Outcomes:

By the end of this course, students will be able to: demonstrate Hotel Operation and Services

Topics:

  1. Food and Beverage Department (Waiter/Waitress, Hostess, Bartender, Wine Server, Banquet Server, Barista);
  2. Front Office Department (Concierge Staff, Front Desk Assistant, Guest Relation Officer, Bell Boy, Business Center Staff, Reservation Staff, Lobby Lounge Server, Telephone Operator, Executive Club Server);
  3. Housekeeping Department (Housekeeping Attendant, Laundry Staff, Linen Staff, Housekeeping Order Taker, Housekeeping Supervisor).

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